Notice: Product Discontinuation


Discontinuation of Sof-sensor™ glucose sensor


Download product discontinuation notice for Sof-sensor™ Glucose Sensor – Adult letter Download

September 30, 2015

This notification is to inform you that as of December 1, 2015, the Sof-sensor glucose sensor will be discontinued. Please note that this discontinuation does not concern the safety or performance of Sof-sensor.

As of December 1, 2015, we will no longer sell a CGM (continuous glucose monitoring) sensor approved for use with the following products:

  • Paradigm® REAL-Time insulin pump
  • Paradigm® REAL-Time Revel™ insulin pump
  • Guardian® REAL-Time Continuous Glucose Monitoring System

Please note that although Medtronic will no longer be able to provide Sof-sensor after December 1, 2015, a Paradigm pump can continue to be used as a standalone insulin pump. Our 24-Hour HelpLine team will also continue to provide technical support for Sof-sensor for as long as needed.

Sof-sensor customers are some of our most loyal and appreciated patrons, and we know that CGM is an important part of their diabetes management. In an effort to make the transition as easy as possible, we are offering no out of pocket cost conversion programs to our latest insulin pump and CGM technology, MiniMed® 530G with Enlite®1.

If you are currently using Sof-sensor, we wish to offer our support and guidance during this transition:

  • Please reach out to your healthcare provider to discuss your options. We have already notified endocrinologists and diabetologists about this discontinuation.
  • You may continue to use Sof-sensor while your supplies last. A customer care representative will be reaching out to you in the coming days to check up on your remaining sensor supply, and to provide you with details on the upgrade to MiniMed 530G with Enlite at no cost to you. For more information on the benefits of MiniMed 530G with Enlite, visit: www.medtronicdiabetes.com/MM530G.
  • Should you have any other questions or concerns, please call our 24-Hour HelpLine at 1.800.646.4633 Option 1.

Please know we did not reach the decision to discontinue Sof-sensor easily. As we prepare to pave the way for new products with improved therapeutic benefit, we must ensure only our most advanced CGM sensor technology remains on the market. As a result, we have found it necessary to discontinue Sof-sensor, our oldest CGM sensor.

We value your loyalty and commitment to Medtronic. We are committed to fully supporting Sof-sensor customers during this transition.

At your service,

Medtronic Diabetes



1 MiniMed 530G with Enlite approved for ages 16 and older; not indicated for use with people who are pregnant or on dialysis.

Frequently asked questions


No, we encourage you to continue using Sof-sensor until you are fully transitioned to an alternative glucose sensor. You can continue to purchase Sof-sensor until December 1, 2015. Upon that date, Medtronic will no longer be selling Sof-sensor. As always, you may place an order for glucose sensor by contacting our Supply Management team at 1.800.646.4633 Option 2; Monday through Friday 8:00am – 6:00pm Central Time.
There are many improvements in comfort and accuracy with the Enlite sensor. When compared to Sof-sensor, Enlite has 69% less sensor volume and is 38% shorter under the skin. There is a 31% improvement in overall accuracy, and when it’s used with MiniMed 530G there is a 93% hypoglycemia detection rate. MiniMed 530G is the only diabetes management system with Threshold Suspend – a smart feature that can pause insulin delivery if your glucose level goes below a preset limit, and you don’t respond to alerts. For more information on the benefits of the Enlite sensor, visit: http://www.medtronicdiabetes.com/products/enlite-sensor.
Unfortunately the Enlite sensor is currently not approved for use with the Guardian REAL-Time system. We encourage you to reach out to your healthcare provider to discuss your options.
New insulin pump and CGM upgrades generally require a prescription, and most prescriptions are valid for one (1) year. We will work with your healthcare professional to get a new prescription if one is needed.
We will cover any out of pocket costs associated with your upgrade to MiniMed 530G and your first three (3) month order of Enlite sensor. If your Sof-sensor are currently covered by your insurance provider, then any future purchases of Enlite sensor should be as well. For a courtesy insurance verification, contact our Supply Management team at 1.800.646.4633, option 2 (Mon-Fri 8 am – 6 pm Central Time).

If you have insurance, this will depend on your insurance coverage. The list price for a box of Enlite sensor is more than a box of Sof-sensor, but the Enlite is approved for 6 days of use, so the cost for a 30-day supply is similar. If you are interested in learning more, contact our Supply Management team at 1.800.646.4633, option 2 (Mon-Fri 8 am – 6 pm Central Time).

If you do not have insurance, please contact our Supply Management team at the number above, and they will provide you with the retail prices for the Enlite sensor.

Yes. Once you have upgraded to MiniMed 530G with Enlite, a Medtronic training specialist or certified product trainer will reach out to you to schedule an in-person training. In the meantime, we encourage you to refer to MiniMed 530G with Enlite user guide included in your shipment box, or online at: www.medtronicdiabetes.com/mm530G-User-Guide.

You can also access the many online training resources we have available through our website at http://www.medtronicdiabetes.com/customer-support.

For you to get the most benefit out of MiniMed 530G with Enlite, we strongly suggest you participate in a live product training. The insertion process for Enlite is very different than the Sof-sensor. Your training will also cover how to use the new Threshold Suspend feature of MiniMed 530G with Enlite. Once your MiniMed 530G with Enlite has shipped, a training specialist will be reaching out to you to schedule an in-person training.
You will be able to exchange up to two (2) unopened boxes of Sof-sensor as long as they were purchased within 60 days of your scheduled training date.