We’re here to support you.
Let us know how we can help meet your needs with your own dedicated support team. From device features to managing your day-to-day life with diabetes, we have you covered.
I need help with ...
For immediate support with device features, call 1-800-646-4633 option 1, for a one-on-one conversation with a product specialist.
For easy online orders and transparency to supply shipment timing, visit Diabetes.shop. Register now or sign in with your existing username and password. If you need help with Diabetes.shop, download this quick-start guide or submit your question.
To pay a bill you can go to our online bill pay portal, mail the payment, or give us a call. We also offer financial assistance and payment plans to those who qualify. We’re available at 1-800-646-4633, option 4 (Monday–Friday, 8AM to 6PM Central Time). Learn more.
Call us toll-free at 1-800-646-4633
- Press Option 1, for product or software assistance (24 hours a day, 365 days a year)
- Press Option 2, to order supplies, check order status, or update insurance (Monday–Friday, 8AM to 6PM Central Time)
- Press Option 3, to learn about insulin pump therapy or CGM, upgrade, or check the status of a recent device order (Monday–Friday, 8AM to 7PM Central Time)
- Press Option 4, for payments, returns, or exchanges (Monday–Friday, 8AM to 6PM Central Time)
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