Diabetes frequently asked questions
I need help with website resources
- Does Medtronic have a blog site?
- Do you have a live chat?
- Do you have user guides available in Spanish?
- Tienes recursos en español?
- Where can I find product training resources?
- Where can I download Medtronic apps?
- Where can I see product recall notifications?
I need help with community resources
- How can I become a Medtronic Ambassador?
- Who is Lenny?
- Where can I find Medtronic Diabetes social media links?
I need help with general diabetes information
- What is insulin sensitivity factor?
- What is interstitial fluid?
- What is a C-peptide test?
- Can I wear my pump during an MRI?
I need help contacting Medtronic Diabetes
- How do I talk to a salesperson?
- How do I make a complaint?
- How do I report a quality issue?
- How do I submit an idea or product suggestion?
I need help with website resources
Does Medtronic have a blog site?
Since February 2011, the LOOP blog has been a great way for us to connect with you and others in the diabetes online community (DOC). We love sharing success stories from those living with diabetes, help and support tips, and industry news and announcements. Your thoughts and feedback helps us to continuously improve our products and services, so we love hearing from you and encourage you participate.
Check out the LOOP blog.
Do you have a live chat?
No. We do not currently offer live chat. However, we recommend using the onsite search feature to help answer your questions.
If you still need to speak to a live person, you can contact Medtronic Diabetes at 1-800-646-4633.
Visit our Contact Us page for more details.
Do you have user guides available in Spanish?
Many of our user guides and workbooks are available in Spanish. Review these resources below:
MiniMed™ 780G System Literatura en español
MiniMed™ 770G System Literatura en español
MiniMed™ 670G System Literatura en español
MiniMed™ 630G System Literatura en español
Tienes recursos en español?
Información sobre la diabetes en español. Una variedad de recursos educacionales sobre technología.
Where can I find product training resources?
Select your product below to view product training resources:
Where can I download Medtronic apps?
MiniMed™ Mobile app
The MiniMed™ Mobile app is an accessory for a compatible MiniMed™ insulin pump system. The app provides a secondary display of data from your insulin pump on a compatible mobile device. Download the MiniMed™ Mobile app from the Apple® App Store® or Google Play Store.
With the MiniMed™ Mobile app, you will be able to display key insulin pump and continuous glucose monitoring (CGM) data right on your smartphone. The app lets you view your insulin pump and CGM data to better understand your glucose levels and review your history. Automatic data uploads to CareLink™ software make sharing your data with care partners easier than ever.
InPen™ Mobile app
Download the InPen™ app from the Apple® App Store® or Google Play Store.
The InPen app, part of the InPen insulin pen system, helps you take the right amount of insulin, at the right time, by automatically tracking your doses and providing personalized insulin recommendations.
CareLink™ Connect app
An easy way to view the glucose levels and insulin pump information of a person with diabetes. Download the CareLink™ Connect app from the Apple® App Store® or Google Play Store.
You can invite a family member, friend, or care partner to monitor your diabetes information in your CareLink™ account. The CareLink™ Connect app is a mobile application that works with CareLink™ software. Through the CareLink™ Connect app, care partners can see information sent from a patient’s connected insulin pump or CGM device and be notified of selected patient alerts.
Diabetes Updater app
Download the Diabetes Updater app from the Apple® App Store® or Google Play Store.
The Medtronic Diabetes Updater app gives you access to the latest software updates. The Updater app is a one-time-use app that enables software updates for your MiniMed™ 700-series pump, giving you the latest technology from Medtronic.
Guardian™ Connect US app
Download the Guardian™ Connect US app from the Apple® App Store® or Google Play Store. The Guardian™ Connect mobile app is for people on insulin injections using the Guardian™ Connect continuous glucose monitoring (CGM) system. With the Guardian™ Connect CGM system, you can see your most recent sensor glucose data and glucose trends over time on the app. You can also receive alerts to notify you when you're going above or below your preferred range and keep track of daily events which may impact your glucose levels.
Your mobile app also sends your data to CareLink™ Personal diabetes management software, so you can see your full information online and share your information with family or friends. Those closest to you can even receive text messages whenever you go out of range.
Ages 14-75. Rx, BG testing, proper mobile device, settings required. See important safety information.
App Store® online store is a service mark of Apple Inc. "Google Play" is a property of Google LLC.
Where can I see product recall notifications?
Review important recall notifications.
I need help with community resources
How can I become a Medtronic Ambassador?
Thanks for your interest in becoming a Medtronic Ambassador and helping others.
Please apply to become an Ambassador and we will review your application. While everyone is welcome into the #MedtronicChampion community, not everyone may qualify to become an Ambassador.
Who is Lenny?
Lenny® the Lion is an Ambassador for children’s diabetes education.
Lenny was diagnosed with diabetes when he was young and is an insulin pump user. When he was diagnosed, he didn’t know anything about it. But the more he learned about diabetes, the better he was able to live his life just like other cubs.
Whether you are very young or a teenager, Lenny can help you learn about diabetes, how to live with diabetes, and how to talk to other people about your diabetes.
As an Ambassador, Lenny is one busy lion! He loves traveling all over the U.S. meeting cubs just like you, whether at diabetes camps, doctors’ offices, or JDRF and ADA walks.
Where can I find Medtronic Diabetes social media links?
Follow us on social media:
I need help with general diabetes information
What is insulin sensitivity factor?
Your insulin sensitivity is the amount that your blood glucose (BG) level is reduced by one unit of insulin. The insulin sensitivity factor setting is used to calculate correction bolus amounts.
Important: Consult with your healthcare professional to determine your insulin sensitivity.
What is interstitial fluid?
Interstitial fluid is the fluid that surrounds the cells in the body. Glucose travels between your blood vessels into the fluid.
Continuous glucose monitoring (CGM) is a monitoring tool that uses a glucose sensor placed below the skin to continuously measure the amount of glucose in your interstitial fluid.
Sensor glucose (SG) refers to glucose (sugar) that is present in the interstitial fluid and is measured by a glucose sensor.
What is a C-peptide test?
A C-peptide test is a blood test that indicates whether insulin is being produced by the pancreas.
This test is used to determine how well a person’s pancreas is making insulin by measuring how much C-peptide is in the blood. While this test isn’t often used to diagnose diabetes, it does give doctors a way to understand how to treat diabetes based on how well the pancreas is working.
For more information related to diagnosing type 1 diabetes and type 2 diabetes, visit our website.
Can I wear my pump during an MRI, X-ray, CT scan, or other exposure to radiation?
No, and this applies not only for MRIs, but also if you are going to have an X-ray, MRI, diathermy treatment, CT scan, or other type of exposure to radiation: Take OFF your pump, sensor, transmitter, meter, and remote control before entering a room containing any of these pieces of equipment. The nearby magnetic fields and radiation can render your devices nonfunctional or damage the part of the pump that regulates insulin delivery, possibly resulting in over-delivery which can cause severe hypoglycemia.
If your pump is inadvertently exposed to a magnetic field, discontinue use and contact our 24-hour Technical Support team at 1-800-646-4633 (toll-free) and select option 1 for further assistance.
Do not use pump cases that have a magnetic clasp. Exposure to a magnetic clasp may interfere with the motor inside the pump. Review additional information about equipment interference.
I need help contacting Medtronic Diabetes
How do I talk to a salesperson?
To connect with us to discuss starting diabetes therapy, please contact the Diabetes Therapy Consultant Team at 1-800-646-4633 and select menu option 3. Our team is available to assist you Monday–Friday from 8 a.m. to 6 p.m. CT.
Prefer to start the process online? Fill out the Get Started Form here and a Medtronic representative will contact you shortly.
How do I make a complaint?
We're sorry to hear that you would like to make a complaint. Your feedback gives us a chance to put things right and help us improve our service to all our customers.
At Medtronic Diabetes, we take all your comments very seriously, and we'll do everything we can to fix anything you're unhappy with as quickly and effectively as possible.
If you are unsatisfied with your product or service, or if you have a quality issue, please call 1-800-646-4633 (toll-free).
How do I report a quality issue?
If you are unsatisfied with your product or service, or if you have a product quality issue, please call 1-800-646-4633 and select menu option 1 (toll-free).
In case of a medical emergency, call 9-1-1 or your healthcare provider.
Your feedback is important to us. We want to resolve any safety or quality of care concern you may have.
How do I submit an idea or product suggestion?
Some of our best inventions have been inspired by ideas from people just like.
If you have suggestions about how Medtronic might further improve your health and lifestyle, we’d love to hear them!
Learn more by watching this video and then submit your suggestion to the Idea Lab.
