Audio issue test guide


You can perform the following steps to verify if your pump audio is working. Follow the steps listed below to determine if your device audio is impacted by this issue.



AUDIO BEEP TEST
Step
MiniMed™ 630G Insulin Pump
MMT-1715
Video

Performing an Audio Beep Test

 

Changing the Audio Settings
1 Press to open the Menu
2

Select Audio Options
3

If Audio or Audio & Vibrate is set to “On,” scroll down to the Volume option.
4 Adjust the volume to 1, Press Save, and listen for the BEEP A quieter audible beep should sound.
5 Adjust the volume to 5, Press Save, and listen for the BEEP A louder audible beep should sound.
AUDIO BEEP TEST
Step
MiniMed™ 640G Insulin Pump
MMT-1711, MMT-1712
Video

Performing an Audio Beep Test

 

Changing the Audio Settings
1 Press to open the Menu
2

Select Audio Options
3

If Audio or Audio & Vibrate is set to “On,” scroll down to the Volume option.
4 Adjust the volume to 1, Press Save, and listen for the BEEP A quieter audible beep should sound.
5 Adjust the volume to 5, Press Save, and listen for the BEEP A louder audible beep should sound.
AUDIO BEEP TEST
Step
MiniMed™ 670G Insulin Pump
MMT-1780, MMT-1781, MMT-1782
Video

Performing an Audio Beep Test

 

Changing the Audio Settings
1 Scroll and select Audio Options
2

Scroll and select Audio Options
3

If Audio is set to “On,” scroll down to the Volume option.
4 Adjust the volume to 1, Press Save, and listen for the BEEP A quieter audible beep should sound.
5 Adjust the volume to 5, Press Save, and listen for the BEEP A louder audible beep should sound.
AUDIO BEEP TEST RESULTS
Audio IS working if... Audio may NOT be working If...
Result

You HEARD a BEEP
when you pressed save on your volume settings

AND

You HEARD the difference
between the two audio BEEP volumes (1 & 5).

You DID NOT hear a BEEP
when you pressed save on your volume settings

OR

You HEARD a BEEP
when you pressed save on your volume settings,

BUT

You DID NOT hear a difference
between the two audio BEEP volumes (1 & 5).
Action

Your device is working as expected. Continue to utilize pump therapy and monitor your insulin pump closely

We recommend:
Enable the VIBRATE feature in addition to audio on your pump (If you have not already done so). Even if the Audio Beep test passes, you should enable the vibrate feature (in addition to your audio feature). The vibrate feature adds an additional notification to any alerts or alarms you may receive on your pump.

How to set up vibrate for MiniMed 630G

How to set up vibrate for MiniMed 670G

Your device did not pass the Audio Beep
Test Medtronic will provide a pump replacement

A 24-Hour Helpline representative will contact you regarding a pump replacement

Click below to provide your contact information.

Create Pump Replacement Request

OR

Call 1-888-204-7616

If you have determined that your device’s audio may not be working correctly, please contact our 24hr HelpLine for immediate troubleshooting assistance, or proceed to the pump replacement request form by clicking the button below.

Request pump replacement